About Us
We provided support and insight to consumers through these challenging times by offering services that facilitate payment solutions and a way forward with suppliers by enhancing the ongoing relationship.
Repairing Relationships between consumers and suppliers
Our mission is to redefine the debt collections industry by placing the well-being and satisfaction of our clients and customers at the heart of everything we do. Together, we can navigate the challenges of debt resolution and forge a path towards financial recovery and a brighter future.
Company values
Placing the customer at the centre of everything we do, understanding their needs, and providing personalised solutions that address their specific circumstances. Our company values are at the centre of everything we do.
FAIR & FLEXIBLE
We ensure we find the best solutions for consumers.
TRANSPARENCY & INTEGRITY
Ensuring that customers are fully informed about their rights, obligations, and available options
COMMUNICATIONS
Clear and open communication when listening to concerns to support our customers
We believe that communication is the key to resolving debt-related issues.
That’s why we prioritise open and transparent dialogue throughout the entire collections process. Our highly trained, knowledgeable and compassionate welfare officers will work closely with you to gain a thorough understanding of your situation, ensuring that we can tailor our approach to your specific needs.
As a customer-focused company, we believe in providing exceptional service at every touchpoint.
We continuously invest in advanced technology and training to streamline our processes and ensure efficiency while maintaining a personalised approach. Our commitment to excellence ensures full compliance with all applicable regulations and industry best practices, giving you the peace of mind that your rights are protected.
Frequently asked questions
If you don’t pay your energy bills on time, your energy supplier may take various actions such as sending reminders, applying late payment fees, or initiating the process of moving your supply to PAYG.
Yes, many energy suppliers offer payment plans or instalment options to help customers repay their energy debt.
Your energy supplier will not disconnect your supply; it will try and work with you to get you in the right repayment arrangement which may include fitting a smart PAYG meter.
Yes, energy debt can potentially impact your credit score and credit history. If your debt is reported to credit bureaus, it may negatively influence your creditworthiness and affect your ability to obtain credit in the future.
To avoid energy debt, it’s essential to monitor your energy usage, budget appropriately for energy expenses, and ensure timely payment of your bills. You can also consider energy-saving measures to reduce your overall energy consumption.
It depends on the policy of your current energy supplier and the specific terms and conditions of your debt. Some suppliers may allow you to switch, while others may require you to clear your outstanding debt first.
When you move into the property you need to let your energy supplier know you have moved in, and you will need to complete a Change of tenancy.
Firstly you should make a complaint to your energy provider and if you feel your complaint has not been took seriously or you’ve had a resolution that you were happy with you can complain to the ombudsman who will run an investigation into your complaint this is a free and independent service.
If you have received a letter from us informing you of a court date this is because we have had no response from our letters and no contact from you from our site visits the court date is to secure a warrant of entry into your property to assess whether a prepayment metre is a safe and practical payment method for your ongoing usage and to recover any debt. if our agents feel this is the correct action, we will then install a smart pay as you go meter for you to pay for your current usage. To avoid this please make contact with us and we will happily discuss your account to try and get a resolution which suits both parties.